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MARKET
INTELLIGENCE

MARKET INTELLIGENCE

Get outside-in data and insights to fuel strategy, decisions and actions

Data and insights are the fuel for modern marketing. Tech companies tend to have detailed insight about sales pipelines and demand generation performance, but precious little intelligence on brand perceptions, audience influences, market conversations and industry trends.

Big Valley’s Market Intelligence practice delivers the missing insight on brands, categories, competition, audiences, channels and conversations. Our experts in research, analytics and measurement apply a range of methods and tools to uncover the data – and make sense of it for busy executives.

We dive deep with clients to clearly define objectives and KPIs at the start of every campaign. We track the progress across channels and disciplines – and dig into learnings every week, month and quarter. We distill the “So What” insights and “Now What” recommendations to inform sound decisions, strategy and actions. And we do the hard work with clients to measure and maximize value & impact.

Big Valley's Market Intelligence Insights

Market Intelligence
Solutions

Objective & KPI Definition

Clear objectives and measurable KPIs are essential for driving success. We start with a deep dive into your business goals, ensuring that every marketing and communications initiative is aligned with your company’s overall strategy. Whether you’re aiming to enhance reputation, drive category creation or generate qualified leads, we work closely with you to define specific, actionable objectives. By establishing precise KPIs, we create a roadmap for performance, allowing us to measure progress and optimize tactics in real time for maximum efficiency and effectiveness.

We don’t just set targets — we ensure they’re meaningful and tailored to your business. Through data-driven insights and continuous feedback loops, our team monitors KPIs to pivot when necessary, fine-tune strategies and achieve the best possible outcomes. By focusing on the right metrics, we drive impactful results that not only meet but exceed your expectations.

Brand & Reputation Benchmarking

We conduct brand and reputation benchmarking to better realize the path from where our clients are to where they want to go. Being thoughtful and systematic provides organizations with the data they need to make strategic decisions about brand building and reputation management, offering more opportunities for the business to grow, win and lead (beyond near-term demand).

Effective benchmarking can take different forms—from media share and topic share to social listening and survey research. Each analysis provides unique insights into the attitudes and behaviors of key stakeholders, like employees or customers or partners. Taken collectively, we can identify patterns and cross-validate our findings to provide intelligence that fuels strategy and tactics, while evaluating progress over time.

Category & Competitive Insights

Big Valley provides an “outside-in” approach to understanding market categories and the players who shape those categories. Publicly available channels are ripe for category and competitive intelligence if you know where to look and how to mine them.

Whether it’s a category landscape analysis or deep investigation into threats and opportunities, our insights enable us to advise clients with a strong, clear picture of the space they occupy—and how best to navigate. With the right intelligence, we can help you prioritize competitors for sales and marketing engagement; identify and anticipate rivals’ communication patterns; identify which topics matter most and when; and assess the relative growth and trajectory of a category.

Content & Channel Performance

Too many companies rely on channel-specific analysis to evaluate their content performance. We look across channels and disciplines to provide a more holistic view of both content and channel performance. For example, what can we learn from social media conversation to inform the next round of blog content? Which keywords are driving engagement across news, social and search channels? What can we learn from your customers if we just listen better?

We dig into client websites, earned media, owned channels and other sources to understand what elements work across any given channel. Clients can expect more than an exhaustive list of content analytics. Instead, we develop systematic ways to assess high and low performance areas, white space opportunities, cross-channel themes, content effectiveness, brand and narrative consistencies, and keyword optimization.

Crisis & Issues Monitoring

Big Valley advocates for always-on issues and crisis monitoring. Instead of reacting to a hot crisis or scrambling for information, we proactively monitor and analyze our clients’ landscapes for any budding issues. Taking this approach sets our clients up for informed and strategic communication during an otherwise turbulent, and sometimes emotional, time.

We develop flagging systems, reports and analyses, adjusting cadence depending on the situation at hand and using the traditional lifecycle of an issue or crisis as our guide. Points of analysis include trending topics, key stakeholder groups, message tracking, and predicted velocity over time. We provide the whole picture, looking at traditional and social media sources as well as fast-turn stakeholder research – and we offer competitive issues and crisis benchmarking to contextualize the situation for our clients.

Value & Impact Analysis

Measuring value is about more than just tracking numbers — it’s about creating a direct link between marketing and communications work and the overall success of your organization. We use advanced analytics to evaluate both tangible and intangible impacts of strategies. Whether it’s driving customer engagement, boosting brand reputation or increasing sales, we focus on the metrics that truly matter to your company’s top and bottom lines.

Through our value and impact audits, we empower you to make data-driven decisions that optimize your marketing and communications efforts for long-term growth. Our insights not only highlight the impact of your initiatives but also offer actionable recommendations for improvement. With a deeper understanding of what works, you can refine strategies to maximize efficiency and continue to evolve with your market, ensuring that every effort directly contributes to the achievement of your business goals.

Learn More About Our Other Practice Groups

Marketing
Strategy

Corporate
Communications

Brand
Strategy

Marketing
Intelligence

Digital and
Social Marketing

Content
Marketing

Helping technology companies for ten years
to grow, win, and lead through effective,
expert-driven marketing and communications.

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  • ABOUT
  • SERVICES
    • Brand Strategy
    • Marketing Strategy
    • Content Marketing
    • Corporate Communications
    • Digital and Social Marketing
    • Market Intelligence
  • CASE STUDIES
  • CULTURE
  • RESOURCES
    • Big Valley Marketing Blog
    • Pressing Matters Podcasts
    • Top Conversations in Tech
    • AI Research
  • CONTACT
Big Valley